Daily Archives

January 28, 2022

self service kiosk Malaysia
Entries

Advantages and Disadvantages of Self Service Kiosks

This article presents the advantages and disadvantages of the usage of self-service kiosks. People might wonder what is a kiosk? As for me, I’m also very curious at first when I came across the word. After some brief research about the word, I would like to introduce kiosk and their general background before entering into the highlight of this article. 

Introduction

What is Kiosk? 

From a historical perspective, the word “kiosk” originates from a Middle Persian word, kōšk, which translates as a small pavilion that was set up in gardens across Persia (Iran), Indian subcontinents, and regions under the former Ottoman Empire rule. In the 21st century, most Western countries referred to the kiosk as a booth that sells magazines, maps, and newspapers. In Australia, kiosk is always known as stalls that sell takeaway foods and drinks. In the arrival of the digital age, kiosks are integrated with the internet and software which replaced the actual service that requires communication between customers and vendors. These kiosks are known as “Interactive kiosks” or self-service kiosks. Self-service kiosks can be seen in most of the service areas, from restaurants to government buildings.  These kinds of kiosks only require customers to access the information they need by just using their fingers touching the screen. Then, customers may just need seconds to obtain the information or the services they need. That sounds great, right? Despite that, self-service kiosks can have disadvantages as well.  Without further ado, let us look at the advantages and disadvantages of self-service kiosks. 

Kiosk as insert photo - Advantages and Disadvantages of Self Service Kiosks

Advantages of Self-service Kiosk

  1. Reduce the waiting time for customers

This is quite useful in services that require customers to make orders at the counter desk, especially in restaurants. According to NCR Corporation, merchants that provide self-service choices experienced a 40% reduction in consumer wait times. Queue management systems, in addition to kiosks, are an excellent tool for reducing wait times and improving the shopping experience. This technology allows personnel to respond to consumer demand as rapidly as possible, ensuring that the checkout process runs smoothly and customers are happy.

  1. Sales increase

Kiosks that provide self-service are the way of the future. They boost productivity, streamline procedures, and increase income — all while creating happier consumers. Kiosks are engineered to more successfully upsell and cross-sell than personnel. They also avoid the possibility of social criticism because they do not require a human connection.

  1. Personalized Experience

Self-service kiosks not only expedite the procedure; they also improve the overall experience. Kiosks may provide unprecedented levels of personalization and customization, with selections tailored directly to the user. They also help with order accuracy. In-store customer experience is substantially enhanced with reduced wait time and more people ready to assist consumers throughout their purchasing journey.

Disadvantages of Self-service Kiosk

  1. Unsatisfied Customer Experience

This is what you might not expect from a machine that is ment to reduce waiting time and improve efficiency in customer service. While 66 percent of consumers prefer self-service checkout, 34 percent do not. Human connection is important in the customer experience, hence a sizable percentage of consumers like to interact with a salesperson at the checkout lane, especially in unexpected scenarios like a malfunction. Thus, owners must also cater to these clients. As a result, most establishments that have implemented self-service checkout still include traditional cashiering stations.  

  1. Layoff Criticism

In a perfect scenario, self-ordering kiosks would increase earnings, and the gain would be recirculated via the company’s resources, including its employees. Displacement of employees should not be considered a disadvantage if that is one of the aims. Adopting self-order kiosks means allowing technology to do what it does best while freeing up personnel to do what humans do best: optimize resources rather than jeopardize them.

Conclusion:

Despite the disadvantages mentioned, self-service kiosks have become a growing trend in the service industry that shop owners across the globe are gradually adapting. 

For more information, check out at self service kiosk Malaysia  …

roofing Malaysia
Entries

Five Things To Consider When Choosing A Roofing Contractor

When building or renovating your home, one thing to keep in mind is the roof. The roof is the house’s front face, so it should be as attractive as possible. When it comes to having your roof installed, you should choose with a reputed roofing Malaysia company. Many homeowners struggle to choose the ideal company because they are unsure of the most important factors to examine. If you find yourself in this situation, this article will assist you by describing the five most important factors to consider when picking a roofing business.

Contractor’s Permit

Check to see if a roofing company is licensed to work as a contractor in your area before hiring them. This is the first step in building a company’s trustworthiness. As a result, double-check that your preferred contractor has the necessary permits.

You should also look at their insurance. Roofing companies that are legitimate are aware that mistakes happen. As a result, they protect you and your property in the event of a construction disaster. Check to discover if the roofing company you want to use is licensed and insured. Never work with a corporation that isn’t properly licensed.

Cost

The most important factor to consider when selecting a roofing company is the cost. The cost of roofing services varies depending on a number of factors. Take into account the cost of goods, labour, and other budget-related considerations.

Choosing a low-cost service isn’t always the best choice. In order to acquire more business, inexperienced contractors frequently offer low prices. Choosing a low-cost roofing company can result in future problems. Hire an experienced contractor at a reasonable price to minimise issues. This will save you a lot of money on roof repairs in the future.

a3 1024x768 - Five Things To Consider When Choosing A Roofing Contractor

Location

When looking for a contractor to work on your roof, it’s a good idea to go for someone that is local. There are numerous benefits to hiring a local roofing firm, including the ease with which you may obtain recommendations from friends, family, and neighbours. An excellent roofing firm will have a solid reputation in your community. You’ll have a good idea of what to expect even before you hire them. You may also trust them because you can always locate a contractor to fix anything that goes wrong.

Communication is essential.

This includes your roofing project. In order to thoroughly comprehend your project and offer good results, your roofing contractor must be able to communicate effectively.

It’s a recipe for disaster if you and the roofing business you wish to hire don’t communicate. You should hunt for a new contractor if your current one fails to update or follow up until you compel them to. The only way to assess responsibility is through communication.

Warranty

During or after the project, anything can happen. To avoid any calamities, hire a contractor who offers a warranty. Contractors who are self-assured are the best. As a result, they will offer a warranty. This enables you to have any problems fixed for free within the guarantee period.

To install a new roof or replace an existing one, you must engage the right specialist. You should not recruit someone simply because they are available. A roofing project is expensive, and you’ll want to keep it as quiet as possible. You’ll need an experienced contractor with a proven track record. In your location, they must be insured and licensed. They must also be able to communicate effectively and provide you with an appropriate site that is within your budget.…

jackster.my